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Tickets

Panel setup, claiming, and transcripts.

Setup

Configure a category, support roles, and a transcript channel in the module's dashboard settings, then run /ticket-panel in the channel where members should open tickets.

Handling a ticket

Support staff click Claim to take ownership, and Close to end it — a transcript posts to the configured channel and the ticket channel deletes itself shortly after.

Limits

Max open tickets per member and a cooldown between new tickets are both configurable, to prevent one person from opening dozens at once.